This Privacy Policy describes how we collect, use, and disclose your personal and professional information when you visit our website, use our services, or submit an inquiry for our gene editing or cell line customization services.

1. Information We Collect

We collect information that you voluntarily provide to us when requesting a quotation or technical feasibility assessment. This includes:

• Contact Information: Name, institutional/corporate email address, phone number, and organization/institution name.
• Scientific & Technical Data: Target gene names, sequences, cell line backgrounds, and any custom experimental designs or specifications you submit through our inquiry forms.

2. How We Use Your Information

Unlike standard consumer websites, we use your information strictly for professional and scientific purposes. In accordance with the GDPR, we rely on the following legal bases for processing your data:

• To Evaluate Technical Feasibility (Legal Basis: Article 6(1)(b) GDPR): We process your submitted genetic sequences, target gene names, and custom experimental specifications to evaluate the technical feasibility of your custom gene editing requests (e.g., CRISPR knockout strategy) prior to entering into a potential contract.
• To Generate Quotations (Legal Basis: Article 6(1)(b) GDPR): We use your contact and institutional information to generate and deliver commercial quotations, technical proposals, and related pre-contractual communications.
• Project Communication and Support (Legal Basis: Article 6(1)(b) and (f) GDPR): We use your information to communicate with you regarding your active research projects, provide technical customer support, and fulfill our contractual obligations.
• Marketing Communications (Legal Basis: Article 6(1)(f) GDPR): Based on our legitimate business interests to foster professional collaboration, conduct B2B marketing, and provide relevant technical updates within the scientific community, we may use your corporate email address to send you scientific updates, newsletters, product insights, and promotional offers relevant to your research. You retain an absolute right to opt-out of these communications at any time by clicking the "unsubscribe" link included in each email or by contacting us directly.

3. Data Confidentiality and Security

We understand the highly sensitive nature of scientific research. Any genetic sequences, target data, or project designs you submit are treated as strictly confidential and corporate proprietary information. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, or alteration.

4. Cookies and Analytics (CookieYes & GA4)

We use tracking technologies such as cookies to analyze our website traffic and optimize user experience. Our website utilizes CookieYes to manage your cookie consents in accordance with regional regulations (including GDPR). Third-party tools like Google Analytics 4 (GA4) will only collect your anonymized browsing data after you have granted explicit consent through our cookie banner.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal or scientific data to outside parties, except to trusted third parties who assist us in operating our website or conducting our business (such as international cold-chain logistics providers for dry-ice shipping), so long as those parties agree to keep this information strictly confidential.

6. International Data Transfers (with SCCs)

As a global provider of life science services, the data you submit may be transferred to and processed on servers located outside your country or region. Where required by applicable law (such as the GDPR), we implement appropriate safeguards for international data transfers, including the execution of Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure that your data receives an equivalent level of protection wherever it is processed.

7. Your Rights (GDPR & Global Rights)

Depending on your location (such as the European Union/Germany under GDPR), you have the right to access, correct, restrict, or request the deletion of your personal data. To exercise these rights, please contact us at the email address provided below.

8. Data Retention

We retain your personal and scientific data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements:

• Inquiry and Quotation Records: To facilitate ongoing scientific evaluation and support long-term research project discussions, custom gene editing inquiries, target sequences, and commercial quotation records may be retained for up to five (5) years from the date of your last communication with us.
• Marketing Communications Data: Information used for sending you newsletters and scientific updates will be retained until you object to the processing or click the unsubscribe link.
• Anonymized Analytics Data: Data collected automatically via tracking tools (such as GA4) is subject to retention settings configured in accordance with standard industry practices and regional privacy frameworks.

9. Legal Basis for Processing (GDPR Summary)

In accordance with the GDPR, we rely on the following legal bases for processing your personal and scientific data as detailed in Section 2:

• Article 6(1)(b) GDPR (Performance of a Contract / Pre-contractual Measures): Applied when evaluating the technical feasibility of your gene editing requests and generating commercial quotations.
• Article 6(1)(f) GDPR (Legitimate Interests): Applied when communicating with you regarding your research projects, providing technical customer support, and conducting professional B2B marketing or sharing scientific insights relevant to your field.

10. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. We do not sell or share your personal or scientific data for cross-context behavioral advertising. You have the right to request access to, deletion of, or correction of your data, and to opt-out of any potential future selling or sharing of your information. To exercise your rights under California law, please contact us using the information provided below.

11. Contact Us